Frequently asked questions

Jesus Youth Matrimonial is a Catholic matrimonial service built for members and friends of the Jesus Youth movement. It helps believers find a life partner who shares their faith, values and vision for a God-centred marriage. It is a matchmaking portal, not a dating app.

Any Catholic who is genuinely seeking a life partner for marriage is welcome — Latin, Syro-Malabar, Syro-Malankara and Knanaya rites alike. Being part of Jesus Youth is not mandatory. The service is restricted to adults (18+) only.

Click Register Free on the homepage. You will go through a 4-step process: basic information, personal details, photo upload and acceptance of our community guidelines. Registration takes about 10 minutes. Your profile is reviewed before it goes live.

Yes. Creating a profile and browsing a limited number of profiles is completely free. To view contact details, send unlimited interests and use our messaging features, you will need to upgrade to a paid plan. See our Plans page for details.

After registration, log into your account and go to My Profile → Edit Profile. Fill in all sections including your faith background, family details, education and what you are looking for in a partner. Complete profiles receive significantly more matches.

Yes. Go to Settings → Privacy → Profile Visibility and set your profile to "Hidden". Your profile will not appear in search results while hidden, but you can still browse other profiles and manage your existing connections.

Go to Settings → Account → Delete Account. This action permanently removes your profile and all data from our service. If you have an active subscription, please cancel it first. You can also contact support@jesusyouthmatrimonial.com for assistance.

Upload clear, recent photos of yourself with a simple background. Avoid sunglasses, group photos or very old photos. Profiles with a clear face photo receive far more responses. Our team reviews all photos to maintain community standards.

Free lets you create a profile, browse limited profiles and send up to 5 interests per month. Premium unlocks unlimited interests, full chat messaging, contact detail access, advanced filters and the ability to see who viewed your profile. See the full comparison on our Plans page.

Yes. Go to My Account → Subscription → Cancel. Cancellation takes effect at the end of your current billing period. No penalty or cancellation fee applies.

All payments are final and non-refundable once made. We do not offer refunds for change of mind or dissatisfaction after a plan is activated. Refunds are issued only for genuine billing errors — for example, you were charged but did not get access, or were charged twice. See our full Cancellation & Refund Policy for details.

We occasionally offer seasonal discounts and referral bonuses. Subscribe to our newsletter or follow us on social media to be the first to hear about promotions. Choosing yearly billing always gives you a 30% discount.

Every new profile is reviewed manually by our team before going live. We check photos, contact details and profile content for authenticity. Premium members can also request a verified ID badge by submitting a government ID, which adds a verification mark to their profile.

No. Your phone number and email address are only visible to Premium and Gold members. Free members cannot see contact details. You can also choose to show or hide contact details individually in your Privacy settings.

On any profile page, open the menu and select Report Profile. Provide a reason and any details. Our safety team investigates all reports within 24 hours. You can also email safety@jesusyouthmatrimonial.com directly.

Never. We do not sell, rent or share your personal information with third parties for marketing purposes. Your data is used solely to operate and improve the service. Read our Privacy Policy for full details.

Match suggestions consider rite, age range, education level, location preference, ministry involvement and the specific partner preferences you have set. Suggestions improve over time as you browse and respond to profiles.

The other person receives a notification that you are interested. If they accept your interest, you are connected and can begin messaging (Premium/Gold required). If they decline, you will be notified and the connection is closed discreetly.

Yes. Go to their profile and click Block. Blocked users cannot see your profile, send you interests or contact you. Blocking is entirely private — the other person is not notified.

We accept all major credit and debit cards (Visa, Mastercard, RuPay), UPI, net banking and wallets (Paytm, PhonePe, Google Pay) through our Razorpay-powered checkout. All transactions are encrypted and PCI-DSS compliant.

Yes, subscriptions auto-renew by default. You will receive a reminder email 3 days before renewal. You can disable auto-renewal at any time from My Account → Subscription.

Payment delays can sometimes occur. Please wait 15 minutes and refresh your account page. If the issue persists, email support@jesusyouthmatrimonial.com with your transaction ID and we will resolve it within 24 hours.

Yes. The Jesus Youth Matrimonial app is available on Google Play. Our website is also fully mobile-optimised and works well on all smartphones and tablets.

Click Forgot Password on the login page. Enter your registered email address and we will send you a reset link within a few minutes. Check your spam folder if you do not see it in your inbox.

Jesus Youth Matrimonial works best on the latest versions of Chrome, Firefox, Safari and Edge. We recommend keeping your browser updated for the best experience and security.